Expert Support & Services

Our Experienced NIBE Engineers

At Unipipe, our engineers bring exceptional expertise in heating systems and renewable energy solutions. With NIBE-specific training and numerous third-level qualifications, our certified team offers comprehensive support and high-quality service. Trust our seasoned professionals, with some having up to 24 years of continuous service, for efficient, sustainable solutions and a focus on customer satisfaction.

NIBE Engineers with up 24 years of continuous service

Exceptional Service & Support for NIBE Heat Pump Systems

Customer Services Section

How can we help you?

Warranty Registration

  • Direct access to our expert Service Team

  • Assurance of certified maintenance and repairs

  • Peace of mind with comprehensive warranty protection

Request a Service Call

  • Request Annual Service
  • Breakdown Assistance
  • Commissioning Request

Replacement Filters

  • Order your filter directly from us
  • Ensure you’re using the right filter for your system
  • Maintain your system’s efficiency and effectiveness

Find My Serial Number

  • Locate your serial number easily for service & support
  • Register Your Warranty with your Serial Number
  • Enable our team to assist you quickly

FAQs

Choosing a heat pump from NIBE ensures superior efficiency, reliability, and sustainability. With NIBE’s cutting-edge technology and extensive experience, you can trust in optimal performance, comfort, and environmental responsibility for your heating and cooling needs.

In order to make use of the solar energy stored in the ground with a heat pump, you need a plot of land that is suitable for digging and laying ground coils horizontally, also known as ground heating, or rocks to drill into to lay pipes vertically, which is usually called rock heating.

Which method is best depends on how your plot is laid out, which heating system you already have and how big your and the house’s energy needs are. If you need to cool down on hot summer days, there are also affordable accessories for cooling.

A ground source heat pump is suitable for those who want a heating and hot water solution with these advantages:

low energy consumption
low operating cost
high operational reliability
long lifespan environmentally friendly
easy to maintain

If you change from a conventional heat source to a ground source heat pump, it can give you an energy saving of up to 75 percent of your purchased energy.

For those who want to make use of free energy in the air and have the opportunity to place an outdoor module next to the house, an air/water heat pump is a good choice of heat pump. You don’t have to dig and/or drill and can get an energy saving of up to 75% of your purchased energy.

An air/water heat pump suits you who want a heating and hot water solution with low energy consumption, low operating costs, high operational reliability and a long service life, which is environmentally friendly and easy to maintain. The air contains unlimited free energy that the outdoor module captures and sends to the indoor module where heat and hot water are distributed throughout the house.

If you need to cool off on hot summer days, there are accessories for that.

Changing from a conventional heat source to an air/water heat pump can give you an energy saving of up to 75 percent of your purchased energy. An advantage compared to geothermal heating is that you don’t have to dig and/or drill

An exhaust air heat pump suits you who want the most efficient solution for heating, hot water and ventilation for a house built in 1980 or later and up to about 200 square meters. Exhaust air is the most common solution for newer houses and the solution that takes up the least space. It reuses the energy from the warm indoor air before it leaves the house via the ventilation system.

With an exhaust air heat pump from NIBE, you pay only half for heating and hot water compared to a conventional electric boiler with mechanical exhaust ventilation.

Unipipe has a network of reliable professionals for seamless installation and optimal performance of your NIBE heat pump system. countrywide. We will be happy to recommend installers in your area.

To qualify for a heat pump system grant your home must have sufficiently low heat loss. This is to ensure your heat pump system performs well and your electricity bills are not too high. For homes built prior to 2007, a technical assessment is required to be carried out first.

Click for direct link to SEAI Heat Pump Grant information:

https://www.seai.ie/grants/home-energy-grants/heat-pump-systems/#:~:text=To%20qualify%20for%20a%20heat,bills%20are%20not%20too%20high.

All heat pumps operate using a principle called the refrigeration cycle. The heat pump uses low grade energy to change the state of a refrigeration fluid from a liquid to a gas. During this change of state high grade heat energy is produced. Click for more details information on how different categories work:

https://www.nibe.eu/en-eu/knowledge-bank/how-heat-pump-works

Homeowner Care for your NIBE Heat Pump System

Tips and guides for end users to maintain and optimise their NIBE heat pump systems.

NIBE User Manuals

  • Comprehensive Guides: Access detailed instructions for installation and maintenance
  • Troubleshooting Tips: Find solutions to common issues quickly
  • Product Information: Learn about features and specifications of your NIBE system

Home Owner Care

  • Home Checks: Easy maintenance checks 
  • Annual Servicing: By a professional for optimal performance.
  • Expert Support: Professional help from certified NIBE engineers.

Troubleshooting Guides

Find solutions to common issues with your NIBE heat pump.

How-To Videos

  • How-To Videos (F-Series Models)
  • Watch instructional videos to help you with basic tasks and troubleshooting.

General Forms

Access and complete the necessary forms for your NIBE system and training.

Service Call Request Form

For Annual Service or Breakdown.

Register Your Warranty Form

Ensure your heat pump is registered for warranty coverage.

Unipipe Installer Training for NIBE Renewable Systems

Sign up for our comprehensive training programs.

QQI Level 6 Heat Pump Installer Course

Register for our QQI Level 6 Heat Pump Installer course.

Videos & Support

Explore our YouTube videos